VICTORY Black Granite Double Heart Cemetery Memorial Headstone VSM-150

1. Cleaning

① Use soft cloth/brush and pH-neutral cleaner only

② Clean basin regularly to prevent algae

③ Always use filtered water to reduce mineral deposits

④ Dry thoroughly after cleaning

⑤ Avoid all acidic/alkaline cleaners

2. Protection

① Apply marble-specific wax periodically

② Repair cracks immediately to prevent water damage

③ Maintain protective coatings if present

④ Prevent physical impacts and heavy objects

3. System Maintenance

① Check pump and pipes quarterly for clogs

② Maintain proper water level (not too low/high)

③ For electrical fountains:

⑴ Turn off power before maintenance

⑵ Check wiring regularly

⑶ Keep electrical components dry

4. Seasonal Care

① Winter: Drain and cover to prevent freezing damage

② Summer: Monitor water evaporation rate

③ Never let marble soak continuously

5. Professional Help

① Major cracks or structural issues

② Pump replacement

③ Electrical problems

④ Annual comprehensive inspection

6. Core Principle: 

Regular care prevents costly repairs. Use only marble-approved products and maintain water quality.

Weekly cleaning and monthly system checks will preserve your fountain's beauty and functionality.

Thank you for choosing Victory Sculptures. We are dedicated to providing sculptural works that exceed your expectations in both artistic quality and durability. To protect your investment, we offer the following warranty policy:

1. Warranty Coverage

This warranty covers defects in materials and workmanship under normal use and maintenance conditions. Specific warranty periods are as follows:

Stainless Steel Sculptures: 2 years

Bronze Sculptures: 3 years

Marble Statues: 3 years        

Marble Fountains (Marble Parts): 3 years    

Fiberglass Sculptures: 1 year

Water Pumps & Plumbing Systems: 1 year

Lighting Components: 1 year

Electric Rotating Machinery: 1 year   

2. Warranty Conditions

①The warranty is valid from the date of purchase and applies only when the product is used in accordance with provided instructions and under suitable conditions.

②Coverage includes defects resulting from raw materials or the manufacturing process.

3. What Is Not Covered

①This warranty does not cover:

②1Cosmetic damage, scratches, discoloration, or natural aging

③Damage caused by natural disasters (e.g., earthquakes, floods, lightning)

④Damage due to accidents, improper installation, misuse, or neglect

⑤Unauthorized modifications, repairs, or alterations

4. How to Make a Claim

To submit a warranty claim, please follow these steps:

①Contact our customer service team via email at info@victorysculptures.com or call +1 (888) 994-6529 Please provide your order details, product description, and a detailed explanation of the issue.

②Provide proof of purchase and clear photos or videos illustrating the defect.

③Once your claim is validated, we will offer a repair or replacement based on the issue. Any replaced product will be covered for the remainder of the original warranty period.

5. Limitations

This warranty is your sole and exclusive remedy for any product defects. Victory Sculptures shall not be liable for any incidental or consequential damages resulting from the use or inability to use the product.

6. Contact Us

For any questions regarding this warranty or to seek assistance, please reach out to us at:

Email: info@victorysculptures.com

Phone: +1 (888) 994-6529

We appreciate your trust in Victory Sculptures and remain committed to delivering artistic excellence and enduring value.

Free Shipping

We offer free standard shipping on all orders within the Continental United States (excluding Hawaii, Alaska, Puerto Rico, and remote areas).

Expedited Shipping

1. Available only for small sculptures and rush orders.

2. Expedited shipping incurs an additional fee. For a custom quote, please contact us at info@victorysculptures.com. We will respond within one business day based on the product dimensions and destination.

Production & Delivery Timeline

All products are handmade to order. Production begins after design approval. Estimated timelines are as follows:

1. Standard Shipping: Production takes 40–45 business days, plus 25–35 business days for shipping. Total estimated time: 65–80 business days.

2. Expedited Shipping: Production takes 20–25 business days, plus 25 business days for shipping. Total estimated time: 45–50 business days.

Please note that these timelines are approximate due to the custom nature of our products.

At VICTORY SCULPTURES, we are committed to ensuring your complete satisfaction with every purchase. Should your order not meet your expectations, we aim to make the return and refund process straightforward and transparent. Please review the following policy details carefully.

Cancellation Policy

① You may cancel your order for a full refund before the CAD design is approved.

② If cancellation occurs after CAD approval, a 50% restocking fee will apply.

③ Once the product has been shipped, the order cannot be canceled.

Design Revision After CAD Approval

Once the CAD design/drawing has been approved by the customer, any subsequent changes requested by the customer will be subject to an additional charge of 15% of the order value.

This fee may apply because post-approval modifications can result in:

• Materials that have already been purchased becoming unusable or wasted.

• Production processes needing to be restarted or significantly revised.

• Changes to sculpture dimensions, design details, or structural requirements that may affect the final quotation.

• Additional design, engineering, and labor costs associated with revising approved plans.

The exact adjustment amount, if any, will be confirmed and communicated to the customer before the modification work proceeds.

Return Policy

① Returns are accepted within 14 days of delivery.

② Due to their personalized nature, custom-made and special-order sculptures cannot be returned.

③ To be eligible for return, items must be unused, in original condition, and packaged in their original packaging. Proof of purchase is required.

④ Returns must be authorized in advance by contacting our customer service. Unauthorized returns will not be accepted. Once your return request is approved, the return shipping address will be provided via email after your application has been submitted and confirmed.

⑤ Please note that minor variations in material, texture, or finish due to the handmade nature of sculptures are not considered defects.

⑥ If a return is approved, a refund or credit will be issued for the item value, minus a 15% restocking fee.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item due to an error on our part, please contact us within 48 hours of delivery. Provide clear photos of the product and packaging via email. We will cover return shipping costs and assist with a replacement, repair, or refund as applicable.

Quality-Related Issues

① If a product has a quality-related defect, customers may choose to receive either a full refund or a free replacement.

② If you notice any issues upon receiving your order, please contact us at info@victorysculptures.com within 48 hours of delivery. Kindly include 3–5 clear photos of the item and its packaging so our team can assist you promptly with the exchange or resolution process.

③ To be eligible for a return or replacement, the product must be unused and in the same condition as when it was delivered.

④ The item must be returned in its original packaging to ensure safe handling and processing.

Return Shipping Fees

① If the return is initiated by the customer for personal reasons, you are responsible for return shipping costs.

② If the return is due to an error on our end, we will cover return shipping fees.

Refund Process

① Once your return is received and inspected, we will notify you of your refund’s approval status. Approved refunds will be processed to the original payment method within 10 business days. Note that bank processing times may vary.

② If you haven’t received your refund after 15 business days from approval, please contact us.

For questions or to initiate a return, please reach out to our customer service team:
Email: info@victorysculptures.com
Phone: +1 (888) 994-6529
Address: 15005 East Hampton Circle houston TX 77071
Website: victorysculptures.com

We appreciate your understanding and cooperation.