Limited Warranty
Thank you for choosing Victory Sculptures. We are dedicated to providing sculptural works that exceed your expectations in both artistic quality and durability. To protect your investment, we offer the following warranty policy:
1. Warranty Coverage
This warranty covers defects in materials and workmanship under normal use and maintenance conditions. Specific warranty periods are as follows:
Stainless Steel Sculptures: 2 years
Bronze Sculptures: 3 years
Marble Statues: 3 years
Marble Fountains (Marble Parts): 3 years
Fiberglass Sculptures: 1 year
Water Pumps & Plumbing Systems: 1 year
Lighting Components: 1 year
Electric Rotating Machinery: 1 year
2. Warranty Conditions
- The warranty is valid from the date of purchase and applies only when the product is used in accordance with provided instructions and under suitable conditions.
- Coverage includes defects resulting from raw materials or the manufacturing process.
3. What Is Not Covered
This warranty does not cover:
- Cosmetic damage, scratches, discoloration, or natural aging
- Damage caused by natural disasters (e.g., earthquakes, floods, lightning)
- Damage due to accidents, improper installation, misuse, or neglect
- Unauthorized modifications, repairs, or alterations
4. How to Make a Claim
To submit a warranty claim, please follow these steps:
- Contact our customer service team via email at info@victorysculptures.com or call +86 133 8954 0768. Please provide your order details, product description, and a detailed explanation of the issue.
- Provide proof of purchase and clear photos or videos illustrating the defect.
- Once your claim is validated, we will offer a repair or replacement based on the issue. Any replaced product will be covered for the remainder of the original warranty period.
5. Limitations
This warranty is your sole and exclusive remedy for any product defects. Victory Sculptures shall not be liable for any incidental or consequential damages resulting from the use or inability to use the product.
6. Contact Us
For any questions regarding this warranty or to seek assistance, please reach out to us at:
Email: info@victorysculptures.com
Phone: +86 133 8954 0768
We appreciate your trust in Victory Sculptures and remain committed to delivering artistic excellence and enduring value.