FAQs

Don’t worry—installation is simple! Smaller sculptures can go right on display straight out of the box. Larger ones need light assembly, but it’s designed to be easy for anyone. Most people finish in between 30 minutes to 2 hours. If you ever get stuck, just email us—we’ll send easy instructions to help you out!

For daily care, simply dust gently and use a mild cleaner. For detailed maintenance instructions specific to the sculpture's material, please refer to the maintenance guide on this page.

We invite you to explore our available collections for inspiration. If you have a unique vision in mind, our team specializes in custom sculptures tailored to your specific ideas and dimensions. Feel free to reach out to us at info@victorysculptures.com or call 1-888-994-6529 to share your concept. A dedicated art consultant will guide you through every step of the process, ensuring your complete satisfaction—each piece is individually crafted with precision and care.

Absolutely. Every sculpture we create is built to an artist's standard, using only high-quality materials and advanced techniques. At VICTORY, we take pride in our craftsmanship and stand behind the quality of every piece.

To ensure every piece meets your expectations, we follow a thorough and transparent process. Before production begins, we will share the final design drawings with you to confirm all details. If a mold is needed, we will send clear photos of the sample for your approval before moving forward. Once the sculpture is completed, we will provide images of the finished work for your final confirmation. We only arrange shipment after you have approved the product, guaranteeing that it aligns perfectly with your vision.

All products are handmade to order. Production begins after design approval. Estimated timelines are as follows:

1. Standard Shipping: Production takes 40–45 business days, plus 25–35 business days for shipping. Total estimated time: 65–80 business days.

2. Expedited Shipping: Production takes 20–25 business days, plus 25 business days for shipping. Total estimated time: 45–50 business days.

Please note that these timelines are approximate due to the custom nature of our products.

Yes, we provide expedited shipping for small sculptures(expedited shipping is not recommended for large sculptures) on rush orders, as well as for deliveries to Hawaii, Alaska, Puerto Rico, Canada, other international destinations, and remote areas. An additional shipping fee will apply based on the size of the sculpture and the delivery location. If you are interested in this service, please contact us—we’ll be happy to provide a personalized quote within one business day.

Once your order ships, we will promptly send you a confirmation email with the necessary tracking information. This allows you to follow your shipment in real time until it arrives at your doorstep. Please note that tracking details may take a short time to activate in the carrier’s system after pickup.

At Victory Sculptures, every order is protected by shipping insurance. If your item arrives damaged or is eligible under our return policy, we will gladly offer a full refund or arrange a replacement—whichever you prefer. To help us process your request quickly, please email us with photos or a video showing the damage. For complete information, you may also refer to our Return and Refund Policy.

We offer a variety of convenient and secure payment options, including:

① Credit/Debit Cards: American Express (AMEX), Diners Club, Discover, Maestro, Mastercard, Visa

② Digital Wallets: Shop Pay, Apple Pay, Google Pay, Klarna, Paypal

Yes, we gladly offer a deposit option for your convenience. You may secure your order with a 50% deposit upfront, with the remaining balance due before shipment. If you wish to use this option, please contact us at info@victorysculptures.com, and we will provide you with a personalized payment link to complete your order.

Yes, you may cancel your order under the following conditions:
Cancellations requested before the CAD design is confirmed will receive a full refund.
Cancellations requested after the CAD design is confirmed are subject to a 50% cancellation fee.
Unfortunately, orders cannot be canceled once production has begun or the product has been shipped. For further details, please see our Returns and Refunds Policy.

Once our customer service team processes your refund, the amount will be credited back to the original payment method used for your purchase. PayPal refunds are typically completed within 48 hours. Credit card and bank transfer refunds will be issued to your associated account. Processing times may vary depending on your financial institution.
Please note that actual refund receipt times may differ based on your payment provider.

Absolutely. We take payment security and your privacy very seriously. All transactions are protected by 3D Secure authentication, and we never store or have access to your full banking details. For payments made through PayPal, your data is also safeguarded by their advanced security measures.