How to order

Order Process at Victory Sculptures

At Victory Sculptures, we aim to make the ordering process clear, smooth, and enjoyable. Follow these simple steps to complete your purchase:

1. To begin, click the “Sculpture” button to open the dropdown menu and explore our collections by material, including Stainless Steel, Marble, Bronze, and Fiberglass Sculptures. To help you choose with confidence, we also offer free material color samples, allowing you to experience the texture and finish firsthand before placing your order. If you need assistance at any stage, our team is always ready to support you throughout the process.
   
   
2.  Select Size and Specifications: After choosing your sculpture, please select the preferred size and any available custom specifications directly on the product page. For guidance on choosing the right dimensions or understanding detailed product information, we invite you to review our Buying Guide, available on our website. Please note: The prices displayed represent the base price for each sculpture. Final pricing may vary depending on the selected size and customization options. Once all details are confirmed on the product page, an updated and accurate quote will be provided accordingly.
   

3.  Confirm Details and Add to Cart: Once all customization details have been confirmed, click ADD TO CART to continue with your purchase.

4. Review and Checkout: Go to your cart to review your selected items and ensure all details are correct. You may apply any available coupon codes at this stage. Once everything is confirmed, click CHECK OUT to place your order.
   If you selected a custom option, our team will provide a final quote and send you a dedicated custom checkout link.
   
5. After receiving your order, we will offer the 3D drawing and preview image for your approval before production. 

Note: We will begin processing your order upon receipt of your payment and will send you an email to confirm the order.

Payment Methods

At VICTORY SCULPTURES, we offer multiple secure payment options to ensure a smooth and reliable shopping experience. Below are our accepted payment methods and related details:

Available Payment Channels

We support the following major payment methods. All transactions are processed through third-party platforms, with financial and information security handled by the respective service providers:

• Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay

• Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay

Please note: When completing your payment, you will be redirected to a secure third-party page to finalize the transaction.

Using Coupon Codes

To apply a discount during checkout:

• Select your desired products and add them to your shopping cart
• Go to the checkout page and locate the designated field for coupon codes.
• Enter your coupon code and click the "Apply" button. The discount will automatically adjust your order total.
• Continue with your preferred payment method to finalize the purchase.

⚠️ Important: You must click "Apply" before proceeding to payment. The discount will not be activated otherwise. Unless otherwise stated, coupon codes cannot be combined with other promotions or discounts.

Paying with PayPal

We strongly recommend PayPal for its security and convenience:

• Security Protection
  PayPal keeps your financial information strictly confidential, ensuring merchants cannot access your payment details.

• Payment Flexibility
  Supports linking multiple payment methods (credit cards, bank accounts, etc.) to your account, allowing you to freely choose your payment source.

• Buyer Protection
  Provides comprehensive dispute resolution services to effectively safeguard your shopping rights.

• Payment Process
  Select the PayPal option at checkout, and you will be redirected to the official PayPal website to complete your payment. 

Security Assurance        

VICTORYSCULPTURES places the highest priority on the security of your financial information.

• All card payments are processed using SSL encryption technology

• We comply with PCI DSS security standards

• VICTORY SCULPTURES does not store your credit/debit card information

• Transaction details are handled exclusively by our certified payment partners
  

Troubleshooting Payment Issues

If your payment fails, please try the following steps:

• Check Payment Information
  Ensure your card details or PayPal account information is entered correctly.

• Verify Card Status
  Confirm that your card has not expired or reached its credit limit.

• Contact Financial Institution
  Reach out to your bank to verify there are no issues with your account.

• Try Alternative Payment Method
  Use a different card or payment account if available.

• Retry Payment Later
  Attempt the payment again after 1-2 days.

• Contact Customer Support
  If the issue continues, please email us at info@victorysculptures.com for assistance.

Order Confirmation

• Please wait for the "Thank You" confirmation page to appear before closing your browser

• An order confirmation email will be sent to your registered email address

• Retain this email as your proof of purchase

For any additional questions or concerns regarding payment methods, feel free to reach out to us at info@victorysculptures.com.